IT Support
Most businesses nowadays are completely dependent on their computer systems and if those systems fail, it can be inconvenient at best and at worst could be catastrophic.
We understand that when something goes wrong with your IT, every minute counts. We provide a support programme which aims to prevent problems in the first place but ensures that if something does go wrong with your IT, it is fixed quickly and efficiently.
Whether you need complete IT support or have in-house expertise and simply require occasional additional help, our flexible approach means you choose how much support you want and we’ll do the rest.
This flexible approach offers three support options:
Flex
If you don’t want to be tied into a prepaid agreement, this contract provides a 10% discount off our standard hourly rate for any support activity and also provides a free annual review of your IT systems to help prevent problems happening in the first place. There is also an optional full remote server monitoring service so we will spot any problems with your server before they affect your operations. You only pay for what you use so this package is ideal if you have some IT expertise but may need occasional extra support.
Reach
This annual support package provides unlimited remote support during normal working hours, via phone, remote server monitoring and remote access software. It also provides 15% off the standard hourly rate of any additional work that we do, including maintenance and installations. You will also benefit from an initial and annual comprehensive review and audit to ensure that your IT system is working as efficiently as possible and to minimise the risk of any future downtime.
Assure
Our premium annual support package provides everything in the Flex and Reach options, plus unlimited site visits relating to support calls. We will spend however much time is necessary to fix any issues, either remotely or on site, and this is all covered by this package. Installation of new equipment and general system development benefit from a 15% discount off our normal rates. We will also develop an annual maintenance and replacement document to help you to budget and plan for replacing and adding equipment to your system.
Whichever option you choose, we provide complete peace of mind, leaving you to concentrate on running your business.
We provide IT Support in the Swindon Bath Trowbridge Chippenham and Glastonbury areas.
Keep your IT working by contacting us now by emailing us or calling 01793 480022.
To log a support call with our Support Team, use this link.
Creating IT solutions for small and medium sized businesses through a commitment to quality, business expertise and value for money.
