Pharmatec Procip
“Our IT system is much improved thanks to advice from Check-Tek and they are always quick to respond to any urgent requirements whether by telephone or on-site support.” Pharmatec Procip
When Pharmatec Procip needed help and advice on their e-mail and IT system, Check-Tek offered a ‘pay as you go’ service to keep costs down, ensure their IT problems were dealt with quickly and advise on the right solution.
The Chippenham based company who manufacture clean water systems for the pharmaceutical industry had been having some difficulty with their e-mail. The system they had in place had been developed by an outside company and used non-business software that had limitations which caused Pharmatec Propcip some difficulties. For example, the internal e-mail and external e-mail did not work together so there was no capability to share diaries.
Expert advice
Although Pharmatec Procip had developed a certain amount of IT skills internally and were able to handle much of the routine maintenance of their system, there were certain areas where they needed expert advice.
Check-Tek offered professional independent advice and practical help as and when the company needed it and they only paid for the time they used. This involved telephone support and on-site support when something required urgent attention, such as the e-mail system going down, so Pharmatec Procip enjoyed a reactive response without an annual fee.
Smooth transition
Check-Tek were also able to help the company develop and improve their IT system through advice on the best products for their business. When Pharmatec Procip relocated, Check-Tek ensured a smooth transition by arranging the cabling and testing on the data structure so staff could start working as soon as they moved in.
Check-Tek were able to complement client skills and provide an external resource for the internal team to use as required. Pharmatec Procip benefit from telephone and on-site support when needed, advice and consultation on choosing the right direction for their developments and a cost-effective use of consultancy time with no annual fee.
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Our IT system is much improved thanks to advice from Check-Tek and they are always quick to respond to any urgent requirements whether by telephone or on-site support.
Pharmatec Procip
